Follow this link if you are returning an item sold and shipped by a Steampunk Era partner brand.

Here’s how to make a return:

1. Go to “My account” and open “My orders”. Select “Create a return” for the order you want to return. Note: this button will not appear if all items in your order have been shipped by a Steampunk Era partner brand. Do you want to return items from multiple orders? All orders you can still return will appear on your screen.
2. Select the items you are returning and the reason for the return. If you are making a return via our website or iOS app, you will also see a comments box where you will be asked to share your feedback on the item you are returning. This helps us improve our future products.
3. Find the drop-off point closest to you, then select “Make a return”.
4. Depending on the drop-off point, you will receive either a QR code or a return label at the email address you registered. You will see if a return via QR code is available when you select where you want to return your order.
5. For returns with a QR code, simply show the QR code at the drop-off point when you drop off your return. A QR code is needed for each parcel returned. If you are dropping off your return in a locker, make sure to place each parcel in the correct slot.
6. If you are returning your items with a label, simply print it, affix it to the front of your parcel or over the original delivery label and drop it off at the nearest drop-off point.

Do you want to return orders from different orders in a single parcel?

You can return more than one order in the same parcel. Simply select the items from each order you want to return and follow the on-screen instructions. Note: when you combine your return with items from previous orders, only orders delivered less than 14 days ago will appear. You can still return eligible items from orders delivered between 14 and 28 days ago, but you will need to make your return directly from those orders.

Make sure all selected items fit in a single parcel.

You can return your return in its original box or bag. But remember to remove or cover the original delivery label. You can also send us any opened or used Steampunk Era packaging you received with recent orders. We know that not all recycling infrastructure yet handles this type of plastic packaging.

Depending on the drop-off point you choose, make sure your parcel does not exceed the maximum dimensions of the chosen carrier (otherwise the carrier may not be able to accept it).

Mondial Relay: 30 kg, L + l + h < 150 cm

Make sure to keep proof of shipment, we may need it later.

If you change your mind, there’s no need to send your items back to us and cancel your return.

A return can take up to 15 calendar days to reach our warehouse and be processed.

If you returned your order using a tracked return method, you will be able to track the progress of your parcel.

If you’re using the Steampunk Era app, make sure to enable push notifications to receive a notification once your return has been processed. Get more information about notifications here.

Once your return is received and processed by our warehouse, it can take up to 10 business days before the funds appear in your account depending on your bank/card provider. If your refund is in the form of a gift card, it will be registered to your account and ready to use. To learn more about refunds, click here.